This Privacy Policy explains how Language Lift processes personal data in connection with its website, enquiries, and small-group language courses.
Subject to legal conditions, individuals may have the right to access their data, request correction, ask for deletion, object to certain processing, and request restriction or portability. Where we rely on consent, it may be withdrawn without affecting prior lawful processing.
To exercise a privacy right, the requester should provide the relevant details of the request and any information needed for verification. We may ask for additional information where necessary to confirm identity or to understand the scope of the request. If a request cannot be fully satisfied, we will explain the reason where permitted by law.
We keep personal data only for as long as needed for the relevant purpose, including course administration, accounting, dispute handling, and compliance with legal obligations. When data is no longer required, it is deleted, anonymised, or archived in a restricted form where retention remains necessary.
When we update this policy, we will post the revised version on the website and apply the new text from the stated effective date. If a change materially affects how personal data is handled, we will take reasonable steps to draw attention to it through an appropriate channel.
We use personal data to respond to enquiries, arrange level screening, match learners to suitable groups and timetables, confirm course terms, manage enrolment, organise scheduled lessons, support guided practice, review progress, process payments, maintain records, operate the website, and comply with legal obligations. We may also use limited data to handle service communications and to improve the clarity and reliability of our course administration.
We may share personal data with service providers that support website hosting, communications, administration, or related operational tasks. Where external partners assist with payment processing, technical maintenance, or similar functions, they act under instructions and are expected to use the data only for the agreed purpose and subject to appropriate confidentiality safeguards.
We may disclose personal data where required by law, court order, or a lawful request from a public authority. We may also share information when necessary to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of Language Lift, users, or others.
Language Lift acts as a data controller for the personal data described in this policy. Processing is carried out on a lawful basis that may include consent, contract performance, legal obligation, and legitimate interests, depending on the context. We limit processing to what is necessary for course administration, communication, and website operation.
Where GDPR applies, this policy explains how we process personal data of individuals in the European Economic Area and how related rights may be exercised.
Where GDPR applies, individuals may request access, rectification, erasure, restriction, portability, or objection, subject to legal limits. If processing is based on consent, that consent may be withdrawn for future processing. A complaint may also be raised with the competent data protection authority if required by law.
We may process identification and contact details, course enquiry information, level screening results, timetable preferences, enrolment and attendance records, payment-related records, communication history, and limited technical data such as device or browser information. Where relevant, we also process information needed to organise small-group placement, course progress review, and preparation materials.
We receive personal data when a user submits a contact form, books by phone or email, visits the centre, or takes part in course inquiry, level screening, enrolment, lessons, or progress review. Some technical data is generated automatically when the website is accessed, and some operational records are created during administration of the course.
The website may use essential cookies to support core functions, preference cookies to remember basic settings, and analytics cookies to understand how the site is used. Cookies may be session-based or persistent depending on their purpose. Non-essential cookies are used only where permitted by applicable law and user settings.
Users may block or delete cookies in their browser settings. If the browser is configured to reject certain cookies, some site functions may not operate as intended. Where a cookie banner or preference tool is available, users can use it to manage non-essential cookies.
